Ashbrooke QA Ltd.
78038 - 3295 Coast Meridian
Port Coquitlam, B.C.
Canada V3B 7H5
Phone 604 - 552 - 0496
Fax 604 - 552 - 0497
Email ashbrooke@ashbrooke.com
Introduction to Continual Improvement - Syllabus (1 Day)
Day 1
8:45 - 9:00 a.m. Registration
9:00 - 10:30 Introduction
Course Programme
Course Learning Objectives
Delegate Responsibilities
Continuous Assessment Process
What is Continual Improvement?
Plan-Do-Check-Act (PDCA) Cycle of Continual Improvement
Root Cause Analysis
Risk Assessment
10:30 - 10:45 Break
10:45 - 12:30 Improvement Requires Purpose
Defining the Issues
Understanding Root Causes
Choosing Solutions
Implementing Solutions
Checking the Results
Maintaining Continual Improvement
The Time Bomb
Quality Costs Models
Tools of Continuous Improvement
Flowcharts
Tally Sheets
Histograms
Ishikawa Diagrams (Fishbone Diagram)
Pareto Analysis
Scatter Graphs (Measles Chart)
Statistical Process Control Techniques
Variables v. Attributes
Average - Range Charts
Failure Mode and Effects Analysis
12:30 - 1:15 Lunch Break
1:15 - 3:30 Workshop - Case Study 1 ... Exploring the PDCA Cycle
3:30 - 3:45 Break
3:45 - 5:00 Workshop - Case Study 2 ... Exploring FMEA
Delegate Review and Wrap-up ... General Knowledge Review
[ Introduction to Continual Improvement ]
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This page was last updated: September 17, 2009